TRAITOR SUPPORT

A little help
with the mystery.

Saves, clues, themes or something that didn’t behave as expected? Start here.

Email TRAITOR support

contact@wonderrivet.com

The TRAITOR fox peeking over a green T

YOUR LOCAL PROGRESS

Keep your discoveries.

Progress, records, settings, earned themes and ad rewards stay in the current Android app. There is no game account or cross-device progress sync. Eligible purchases can be restored through Google Play.

For an Android update, install over the existing app. Uninstalling or clearing app data can remove saves.

Start Over keeps lifetime points. Reset Play Progress requires confirmation and clears play progress, records, help balances and room preferences while preserving purchases and permanent unlocks.

A PUZZLE THAT NEEDS A LOOK

Tell us which connection.

Use Puzzle feedback on the result screen to save a note with the puzzle ID and your reason. That note stays local; it is not sent automatically.

Copy the feedback note and email it to the studio when you want us to see it. Include the game version and enough detail to explain the problem.

Send puzzle feedback

QUICK ANSWERS

Back to the next room.

The words are hard to read.

Settings offers Best fit and Same size. Best fit sizes each word individually; Same size uses a common font size for the current board. If a word breaks awkwardly or is clipped, send the puzzle ID, theme, phone model and a screenshot.

My theme or phone icon looks different.

New players begin in Fox in Disguise; existing saves begin in Classic. Choose another look in Collection → Themes or Settings. Android’s Match phone icon to theme option is separate, and your launcher may take time to refresh the icon.

I unlocked a pack but only see Main puzzles.

Check the puzzle collection selection in Settings. Choose Main, selected owned packs or all owned content. Optional rewarded ads can unlock ten puzzles at a time in each 100-puzzle pack. Ad rewards stay in this installation. Eligible Google Play purchases can be recovered with Restore Purchases using the same Play account.

The game is paused or the sound stopped.

Tap Resume after returning from another app or a dialog. Check the separate music and effects controls and the phone’s media volume. If sound still fails, tell us what was open just before it stopped.

Can I move progress to another phone?

This testing build keeps its saves on the device and has no account or automatic transfer. Android backup is disabled in the current test source.

Can I restore a save I deleted?

The studio does not keep a copy of your local game save. Avoid resetting play progress, uninstalling or clearing app storage when you want to keep it. Restoring purchases does not restore puzzle history, scores or ad rewards.

An ad did not close or I did not receive a reward.

Rewarded ads are optional. Wait for the ad’s close control, then return to the game. A reward is granted after Google’s SDK reports it was earned; an early close or an unavailable ad does not earn it. If the ad screen becomes stuck, email the app version, phone and Android version, the reward you chose and a screenshot showing the close-control problem. Current testing uses Google sample ads.

Where are ad privacy choices?

Use Ad privacy choices in the app when Google makes that control available for your region and consent status. The TRAITOR privacy policy explains Google’s SDK data and Android advertising-ID controls.

How do I restore a purchase?

Use Restore Purchases with the same Google Play account that bought the item. Purchases must be available through the Play-installed app. Checkout and restoration are still being prepared in current testing. The studio does not receive your payment-card details. Never send passwords or payment-card details in a support email.

REPORT A BUG

Help us see what happened.

Include TRAITOR’s version, your phone and Android version, your theme, the puzzle ID if available, and the steps that caused the issue. Leave out passwords and other private information.