WONDERRIVET STUDIOS SUPPORT
Puff Pact
Need a little help?
Tell us what happened and we’ll help you find the next step.
Email supportHow do I guide both friends?
Play in landscape. Follow the short in-game guidance to share air between Pip and Plo. Growing one friend changes the other, so watch both their sizes and the next passage. Use Practice or an easier difficulty to get comfortable.
Where are progress and looks saved?
Flight progress, stars, selected looks and settings save on your device. Install an update over the existing app rather than uninstalling first. An ad-free purchase is not a cloud backup.
A flight is difficult or something feels stuck.
Pause, review the available help and difficulty options, or retry the flight. If a gate or boss repeatedly blocks progress, tell us the flight name, selected difficulty and what happened just before it.
Music stopped or the game feels slow.
Check the sound controls and device volume, then pause and resume. Close other demanding apps and reopen the game if needed. Tell us which scene and phone you were using if it returns.
Ads and the ad-free purchase
In an ad-supported Android edition, Google advertising and an optional one-time ad-free purchase are available. An unavailable ad should not block core bundled content. Google Play shows the benefit and price before purchase.
If you own the ad-free purchase, use the same Google Play account and the app’s restore or purchase-check option when available. Check your connection and Play purchase status before buying again. Restoring an entitlement does not restore erased local progress. Prices, availability and the actual purchase benefit are shown before confirmation in the Android edition.
Privacy and deletion
Use Android app settings to clear local data. Manage exported files and platform backups separately. For information held in support correspondence, email a privacy request. Never email passwords, payment-card details or purchase tokens.
Help us see what you see.
Include the app version, phone model, Android version, and steps that led to the issue. A redacted screenshot or a short recording can help. Leave out private personal or financial information.